An investigation into consumers’ perceptions of electronic payment in Malaysia

Authors

Hao Fung Zhun, Jesselton University CollegeFollow
Javan Elfe Ginajil, Jesselton University College
Hong Tat Teh, Twintech International University College of Technology

Abstract

The purpose of this study is to examine how consumers view electronic payment systems. The researcher has chosen to examine five factors that might affect consumers’ perception towards electronic payment: benefit, ease of use, self-efficacy, trust, and security. This study has advanced knowledge as it provides information on the current state of e-payment acceptance and use, particularly among Malaysians. The significant factors identified are beneficial to policymakers, banking institutions, online transaction facilities providers, and software developers as they develop strategies aimed at increasing e-payment acceptance and use.

Recommended Citation

Zhun, Hao Fung; Ginajil, Javan Elfe; and Teh, Hong Tat (2024) "An investigation into consumers’ perceptions of electronic payment in Malaysia," Jesselton Journal of Educators and Scholars: Vol. 1: Iss. 1, Article 2.
Available at: https://digitalcommons.jjesjournal.com/journal/vol1/iss1/2